The website handmaids.eu is the property of Art Works Ltd., registration number BG201349238, based in Bulgaria, Sofia 1000, str. Gen. Gurko 48.
Art Works Ltd crafts its HANDMAIDS products in a certified laboratory based in Sofia, 1528, str. P. N. Bonchev #8. Art Works Ltd is the responsible person under Regulation (EC) 1223/2009 (Cosmetics Regulation) listed in the Cosmetic Products Notification Portal of the European Commission.
Art Works Ltd is a personal data administrator reg. no. 416179.
Access to the services offered on www.handmaids.eu
Our website is organised in such a way that it allows you to browse through product information, technical characteristics, prices and delivery terms without providing your identity information.
If you wish to place an order for delivery of HANDMAIDS products on www.handmaids.eu you can do so either by making a single order without registering as a user or by adding your personal details and creating a client’s profile. By choosing, either way, you should provide exact and detailed information about yourself and declare that you are over 18 years.
Protection of personal data
In order for us to accept and process your order, we need the following information:
- name and family name
- actual phone number
- exact delivery address
Art Works Ltd. handles your personal data in accordance with the requirements of the legislation on personal data and takes all the appropriate measures for their protection. Your personal information will only be used to provide the desired service.
By completing the single order/registration form, you authorize Art Works Ltd. to process your personal data as necessary to provide you with the desired service, including to contact you directly in case of questions concerning the order or delivery or in order to inform you of service improvements at www.handmaids.eu. Your data will not be edited, shared with third parties or used for purposes other than those described herein without your express prior permission, except when required by law.
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Orders and Liability
Our website offers two ways of ordering HANDMAIDS products (1) through a single order form and (2) through a registered client profile. During the ordering process, you may view your selected products and their prices and complete your name, e-mail, phone number, address, PO box, selected payment method and delivery options.
By clicking on the “I confirm my order” button you complete your order and conclude a sale and purchase agreement Art Works Ltd. for the ordered goods at the agreed price. Our system will generate an automatic confirmation, which will be sent to you by e-mail.
Prices and payment methods
All prices announced on our website are in Bulgarian lev, inclusive of VAT. For the convenience of our foreign customers, we may show prices in other currencies.
Art Works Ltd accepts payments in Bulgarian Lev made (1) in cash – the price is to be paid to the courier upon receipt of delivery; (2) by bank transfer directly in the account of Art Works Ltd. (3) with card payment through Paypal system during the order process. Choosing to pay by bank transfer or with a card, you agree for Art Works Ltd. to receive an advance payment of the price of the ordered products.
The product prices are exclusive of delivery cost.
Delivery and receipt of products
Your order will be delivered by courier to the address specified by you within 10 working days from the date of order. (Please allow longer delivery time for economy delivery abroad). Art Works Ltd works with a courier service that delivers parcels on weekdays between 08:00 and 19:00 h.
In the event of unsuccessful delivery due to your omission (nobody was present at the address specified in your order and/or nobody answered the phone call of the courier), the courier will bring the order back and we will inform you accordingly. All expenses for the re-delivery are at your expense.
Cancellation and return policy
You may return ordered items for no particular reason within 14 days from the date of delivery if the following conditions are met: (1) The product is in its original packaging; (2) The product does not stain or have traces of use; (3) The product is accompanied by the original document with which you received the order; (4) The cost of returning the goods is at your expense.
To opt-out of the contract, you need to send us a notification via e-mail and send back the products not later than 14 days from the date on which you notified us for your refusal.
Sums paid in cash on delivery will be refunded only by bank transfer to your personal account within 14 days from the date on which you have notified us for the order refusal.
All amounts paid by debit/credit card shall be refunded to the card account from which payment had been made. If in the notification of refusal you have not indicated that the costs of returning the products are at your expense, the same will be deducted from the refund.
You may exchange ordered products with others or we can refund the value of the order. We only refund the value of the items and not the cost of delivery.
Responsibility for all actions performed on behalf of a registered user by using one’s username and password is the responsibility of the person whose data is submitted in the client’s profile. Art Works Ltd. is not responsible for unauthorised third party use of your client account.
Art Works Ltd. has the right to refuse to serve a customer who provides false or inaccurate personal information and to delete their account without prior notice. Art Works Ltd. has the right to refuse to execute a subsequent order of a client who has refused an order more than once.
Intellectual Property Rights
The domain handmaids.eu, text and visual content of the website, the trademark HANDMAIDS, the packaging design and recipe content of HANDMAIDS products are the exclusive property of Art Works LTD. Any use of these objects of intellectual property shall be made only with the prior written consent of Art Works LTD.
The current version of the General Conditions in effect since 21.05.2015